St John Cymru Wales

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Caring Caller

Caring Caller has been specifically developed to help assist and be the first port-of-call for patients who have been discharged from hospitals via the St John Cymru Patient Transport Service (PTS).


Our Caring Caller contacts patients to ensure they are safe, well and are coping outside of the hospital environment.

From here, our Caring Caller will enquire as to whether a patient requires any additional information and support and provide information to services which may help support a patient’s recovery.

Where necessary, our Caring Caller can visit a patient in their home and provide support and guidance if requested.

In addition, our PTS crews can refer a patient direct to our Caring Caller if they are concerned or worried about the patient’s general welfare after they’ve been discharged from hospital. 

The Caring Caller will liaise with our National Safeguarding Manager and discuss any concerns raised. From here, any necessary action will be taken.

Examples of our Caring Caller involvement can be found here.

For more information about this service please contact PTS:



© Copyright St John - Cymru - Wales 2011 - 2018. All rights reserved.

St John Cymru Wales
Priory House,
Beignon Close,
Ocean Way,
CF24 5PB

Charity number 250523
Company number 5071073
Registered in England & Wales
029 2044 9626
029 2044 9639
0345 678 5646
029 2044 9600
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